Welcome to the BUCKAPOUND™ F.A.Q.

FREQUENTLY ASKED QUESTIONS:

1. Do I need a doctor’s permission to participate?
BUCKAPOUND™ is not a medical program. It is an educational self-help program based on sound nutritional principles and a strong foundation of social support. If you have any medical condition that would make modest weight loss inadvisable, or if you have any question about the safety of modest weight loss, talk to your doctor before signing up for the test. It is predicted that participants could lose between 8 and 16 pounds during the 8-week test, depending on the number of behaviors they choose to use and on their starting weight. (Heavier participants tend to lose more weight than lighter individuals.)

2. Why do I have to make a journal entry each day?
Studies show that making regular journal entries—even short ones—significantly increases the likelihood that you will lose weight and keep it off. (It’s not the writing that does this, but the conscious thought you are giving to your effort.) You are encouraged to make entries to your journal as often as you want, and you will be expected to do so at least once each day.

3. Why do I have to rate the behaviors I use every week?
The ability of our software to “learn” which behaviors work best for which people is based on the weekly ratings of those who have used the program. Your ratings of the behaviors you use will help the people who follow you.

4. I accidentally put in the wrong starting weight, can it be changed?
No problem, but the only way we can do this is for you to send a message to feedback@buckapound.com, telling us you put in the wrong starting weight, listing that weight, and then telling us what the correct weight should be. Our administrators will make the change for you.

5. I have a new email address, how to I change that in the system?
After you have logged on to the website, and you are on your profile page, click on edit. Your account information will come up next. Erase the current email address and enter the new one and then click save.

6. How do I change my password? What do I do if I forgot my password?
Go to the site, and click on log in either in the bar at the top of the page or under the Sign Up Now button at the bottom right of the page. On the User Account page that comes up, near the upper left, click on Request New Password. On the next page enter your email address, and then click the Email New Password button. You will be sent an email message with a link that allows you to enter a new password. Open the email and click on the link provided (near the middle of the message). When the window opens, click on the Reset Your Password button. On the next page, erase anything that is the Password box, type in the password that you want, and then type it in again in the confirm password box. Then, click save (be sure to keep your password someplace in case you forget it). You will then be logged in. To go to your Profile page, click on Profile in the bar at the top of the page.

If you are logged on to the site, you can also change your password from your profile page. In the upper left of your profile page, click on edit. The next page that will come up has your account information. Erase anything that is the Password box, enter the password you would like to use in that box, and then enter it again in the confirm password box. Then click the save button. To go back to your profile page, click on Profile in the bar at the very top of the page.

7. How do I change my goal weight?
Go to your profile page on the site. Near the top of that page, click “Edit”. On the next page that comes up, near the top of that page, click on “edit my checkin goal”. Enter the new checkin goal that you have chosen. Then click the “Submit” button, and you will then be back on your profile page with a message at the top that your checkin goal has been updated.

8. One of the members of my support team has a new email address, where do I update my list?
Log on to the site. Go to your profile page. Near the top left of that page, click on “edit”. On the page that comes up, again near the top, click on “support team”. On your Support Team page, change the email address you want to modify, and then click continue (bottom right). Then, at the very top of the next page in the bar at the top, click on “Profile” to go back to your profile page.

9. How do I change my Support Team?
For now, you can have up to six members of your support team. To add a member (if you have less than six), to change a member, to delete a member, or to edit any member, log on to the site. Go to your profile page. Near the top left of that page, click “edit”. On the page that comes up, again near the top, click on “support team”. On your support team page, make the changes you want, and then click continue (bottom right). Then, at the very top of the next page, in the bar at the top, click on “Profile” to go back to your profile page. Remember, whenever you add a member to your support team, the system will automatically send them an email informing them of that. Also, you must include the person’s email address to have them as a member of your support team.

10. How do I change my public display name (the name by which you are known on the site)?
Go to your profile page on the site. Near the top of that page, click “Edit”. On the next page that comes up, near the top of that page (but not in the bar at the very top of the page), click on “Profile”. In the Public Display Name box, edit your name as you want, then click “save” near the bottom of the page. You will then be back at your profile page and will see your new Public Display Name.

11. How do I change a behavior?
You can only do this during a weekly checkin, but each week you are asked to rate the behaviors you have chosen. You also have the chance on this weekly basis to add, delete, and/or change the behaviors you have chosen. Remember you can have no more than 4 behaviors at any given time. The instructions are self explanatory.

12. How much does BUCKAPOUND™ cost? When is the payment for the program due?
The cost for membership in our program depends on which offer you choose when you sign up for the program. This is self-explanatory as you move through the sign-up process. Our standard offer is $9.95 for four weeks of full membership. We may from time to time offer special discounts or limited time offers for membership, which will be displayed on our website. In addition to the membership cost, you will only be charged for successful weight loss, $1 for each pound you lose from your starting weight, which you enter the first time you check in. You are charged for your membership as you sign up for the program. You will be charged for the pounds you lose on a monthly basis.

You will receive a notice from us when you are near to the end of you current membership period informing you that it is about to expire, and that you will be charged for the next membership period automatically at the same rate as your current membership, unless you actively cancel your membership. You can cancel your membership at any time and you will be charged only for any additional weight you have lost during the current membership, $1 per pound, and then there will be no further charges. All charges to your credit card are final, there are no refunds.

13. How do I cancel my subscription?
To cancel your subscription, from your Profile page, click on edit. On your Account page, click on the Cancel My Subscription button, and then follow the instructions

14. Can I access the live chats after they have been recorded if I can't make the chat date?
We will start archiving chats in the near future. We will let you know when we start doing that.